[ Каскадный ] · Стандартный · Линейный Про новые правила поиска на ибее - ДИСКРИМИНАЦИЯ, возможно уже кто-то столкнулся с этим

[SORRROW]

Коллеги!

С недавних пор я стал удивляться скудности выбора игр на супер нинтендо на ибее. Прям после нового года мне стало казаться что уже и покупать то нечего. Например по запросу SUPER METROID поиск на сайте выдавал всего 15-20 позиций.

Меня это сильно расстроило и даже всплакнул в жилетку одному из модераторов, на что он возразил и сказал что выбор по прежнему огромен.

Тогда я попробовал сделать поиск через мобильную версию ибея на своем телефоне. И на тот же запрос SUPER METROID я получил уже 118 позиций.

Я подумал, что наверное у меня какие-то настройки слетели в поиске и весь вчерашний вечер ковырялся в настройках, но ничего не нашел.

В 12 часу ночи мне все это надоело и я написал письмо в службу поддержки с описанием своей проблемы и вот что я получил в ответ.

Хронологию переписки и орфографию с пунктуацией сохраняю.

Мое первое письмо:

Hello!

I cant find a lot of item by searcning machine on the site, but i can to do it in mobile app. For example - im looking SUPER METROID, searching on the site i can find 10-15 items, but if i try to search by mobile app a can find more than 100.

In the first of all i can saw international item, but cant US item.

Dmitry

Ответ службы поддержки, который меня поставил в тупик:

Hello,Thank you for your email. I understand your concerned that you can find more items searching on your eBay mobile app than you can on the eBay website. I know this can be confusing, but I am happy to assist you and explain this. You've been opted into a new program in your country that will automatically filter your results to show only items that will ship to you. This program also allows for Customer Support by means of email to help with possible language barriers. This is part of our effort to improve the global buyer experience on eBay.Currently, this has not been rolled out to our mobile site and devices. The reason we have done this is to make a better buyer experience, because now all the items you see on the eBay website, are items that will ship to your location. I hope this information is helpful. If you have any more questions please let us know.
Thanks,Chris C.eBay Customer Service

А вот мой ответ в службу поддержки:

Good afternoon!

Thanks for a prompt reply. Very well that you try to make service better, but I have objections.

First if you made so that I see only subjects which send only to my country, I automatically cease to see other subjects. That is I can't compare the price of similar subjects which can not be delivered to my country. It isn't correct.

Secondly always there is an opportunity to contact the seller and to agree about sending a subject which earlier the seller didn't plan to sell to my country. Probably I will offer it the good price and favorable delivery terms. In this case you don't give the chance to the seller to sell a subject and to me to buy, that is you restrain in the rights already both parties.

If it at you experiment, I ask you me to exclude from it as during your experiment I probably already missed some subjects which would like to buy, and sellers would be ready to sell.

As I want to note that I have many acquaintances in Russia who also use your site for purchase of things. They have no these problems, and at me is. Thus they have an opportunity to fill up the collections, and at me practically isn't present.

Once again I ask to exclude me from your experiment, and whenever possible not to do similar changes in general.

It like that in newspapers only those news which are important for the concrete country or the city will print. It already discrimination on a territorial sign.

I hope that my letter will be apprehended correctly.

Dmitry.

ЗА английский не ругайте, как мог так и написал.

Смысл ответа службы поддержки в том, что я как избранный теперь могу видеть только те лоты, которые продавцы готовы отправлять в Россию.

Понятно, что такой эксперимент меня не устраивает ни разу, по следующим причинам:
- я не могу видеть остальные лоты и сравнивать на них цены
- я не могу написать продавцу и попытаться договориться, даже если раньше он не хотел отправлять в Россию
- я не могу пополнять свою коллекцию, несмотря на то, что остальные пользователи в России могут это делать и дальше

Думаю, что некоторые из нас уже испытали такие сложности, по сути - это ждет и всех остальных.

Если у Вас возникли такие же сложности то пишите письмо в службу поддержки, можете использовать для этого мое письмо как шаблон.

[GKill]

Пришло ща:
================
Dear *username*,

We are writing to let you know about updates to the eBay User Agreement. The updated User Agreement was posted on www.ebay.com on April 26, 2013. The updated User Agreement is effective immediately for new members, and on July 1, 2013, for current members.

Key updates to the eBay User Agreement:
Provisions regarding Global Shipping Program. We added provisions describing the Global Shipping Program, through which we may make your domestic U.S. listings available to international buyers. For items that are located in the United States and that you sell through the Global Shipping Program, you will simply ship the sold item to a parcel processing facility located in the United States, where a third party global technology and shipping provider will oversee the processing, customs clearance, and international shipment of the item to the buyer. Buyers will pre-pay all applicable shipping and import charges during checkout and will benefit from international tracking of the item from the parcel processing facility through delivery.

Unless you have previously opted into the Global Shipping Program or are a new user, we may make your eligible new and existing listings available to international buyers through the Global Shipping Program only after you have indicated a desire to take advantage of this program in the form of an electronic click-through acceptance of the User Agreement or otherwise. Your participation in the Global Shipping Program will be subject to additional terms and conditions, including an agreement with that provider for the provision of its services to you.

See Frequently Asked Questions for more information about this User Agreement update as it applies to the Global Shipping Program.

Updates relating to eBay's process of amending the User Agreement and users' acknowledging acceptance of it. We updated the provision regarding the process by which the User Agreement may be amended and added a provision describing how a user may be asked to acknowledge acceptance of it.
As with previous updates, other changes have been made to keep the User Agreement up-to-date. We encourage you to review the updated User Agreement to familiarize yourself with the updates.

You don't need to take any further action to accept the updated eBay User Agreement. If you choose not to accept it, visit this help page for further direction.

Thank you for being a part of the eBay Community.

Sincerely,

The eBay Team